Technology Tips

Common Problems with Kentucky Libraries Unbound

Here are some simple questions to ask yourself to solve most of the problems with Overdrive and/or Kentucky Libraries Unbound.

  • Do you have a pin number and a valid library card? If you do not or you are not sure, give us a call at (606) 549- 0818.
  • Do you have the Overdrive app installed? Most tablets will have the Overdrive app as a free download from the app store. The app will walk you through a lot of the steps of downloading e-books and audiobooks to your device.
  • Do you have a credit card on file for your app store account? Some app stores such as the Apple App Store and the Amazon App Store require having a credit card on file before you can download anything, even free things. However, the card should not be charged unless you make a purchase.
  • Do you have an Adobe account? Some e-books require you to use Adobe Digital Editions. For that you need to set up an Adobe account, which you can do by clicking here. You might also need to download Adobe Digital Editions which you can find here.
  • If you are a Kindle user, do you have an Amazon account? For Kindle and Kindle Fire you need to have an Amazon account in order to download books through KY Libraries Unbound.
  • Have a problem that was not addressed? Check out the Overdrive Help Page or contact our technology specialist by or call us at (606) 549 -0818 and ask for tech help.

It is asking for a library code for ePrep. What does it mean?

ePrep is just trying to confirm you are using them through our library. Your code is the first 5 digits of your library card.

I downloaded a song from Freegal but did not mean to. How do I get that download back?

Sorry. Once you have hit download on Freegal there is no going back. You will have to wait until the download limit resets on Monday.

If for some reason your download failed, you can download the song again by going to "Recent Downloads" on the Freegal website. Everything you have downloaded for the past couple of weeks should be listed along with a "Download" link.

I am looking for some free software. What can you recommend?

There are a lot of free and open source software that are just a quick download away. The following are a few applications that we have used at the library:

  • GIMP (GNU Image Manipulation Program): This is a free, open source photo editor, similar to Adobe Photoshop.
  • Open Office A free, open source Office Suite, similar to Microsoft Office.
  • Antivirus: There are a number of open source antivirus programs out there, some of the stand outs are Microsoft Security Essentials, AVG, and Avast.
  • Audacity is a free, open source, cross-platform software for recording and editing sounds.
  • VLC Media Player is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVD, Audio CD, VCD, and various streaming protocols.

Have a question that wasn't answered?

. Or call us and ask for tech help.


Open Source Freeware